A United Airlines passenger filed a class-action lawsuit against the U.S. carrier in a Chicago federal court this week after they refused to issue ticket refunds despite coronavirus-related flight cancellations.
The passenger, a police officer from Minnesota named Jacob Rudolph, purchased three plane tickets from Minneapolis to South Carolina for $1,521. The lawsuit alleges United denied a refund request when the April 4 flight was canceled, telling him that he could either rebook his flight or receive a ticket credit.
“Plaintiff requested a refund for three tickets on a cancelled (sic) flight and was entitled to a refund,” the lawsuit says. “But like so many other passengers, United denied that request. United has engaged in unfair and deceptive conduct through its policy to refuse refunds, limiting and forcing customers into a rebooked flight or travel voucher instead of returning their money.”
Mr. Rudolph’s lawsuit seeks class action status on behalf of other passengers who were denied cash refunds.
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